top of page

Frequently Asked Questions

Welcome to Tandem Coast Community Management!

We understand that owning a unit within a Homeowners Association can bring up many questions. Our goal is to make things simple, clear, and easy to navigate.

This section was created to provide helpful information and hopefully answer many of the common questions you may have.

How do I make a payment? 

Assessment payments can be submitted by mail or online.

To pay online:

  1. Click on "Homeowner Services" at the top of this page.

  2. Then select "Pay HOA Dues" from the top toolbar for full payment details.

You can also log in directly to your homeowner portal at:
🔗 Home.TandemCoast.com

Why do I have an interest charge? 

All assessment payments are due on the 1st of each month.
If a balance remains unpaid for 30 days, it becomes subject to interest charges, which are applied on the 1st day of the following month.

Please ensure timely payment to avoid additional fees.

My Payment isn't showing on my account. 

Delays in applying payments to your account may occur depending on when your payment was mailed or submitted online. Please keep in mind that weekends and holidays can impact processing times.

To avoid delays:

  • Ensure your payment is sent to the correct processing center.

  • The mailing address can be found at the bottom of your statement in the coupon section, or on our website under the "Pay HOA Dues" page.

Thank you for your attention to timely payment processing.

Why do I have a late fee? 

Assessment payments are due on the 1st of each month. A grace period is provided until the 15th, but please note that late fees are automatically applied at 12:00 AM on the 16th.

If the 15th falls on a weekend, we recommend submitting your payment online or by mail no later than the 5th to ensure it is processed or received by the 10th. This helps avoid any delays that could result in late fees.

Thank you for your attention to these dates!

I am selling my home, what does my Escrow company need to know? 

All escrow documents are handled through HomeWise Docs. Please direct your escrow company to the "Escrow" page on our website (located in the top toolbar), or visit:
🔗  https://www.homewisedocs.com/login

How do I get more help? 

The best way to reach us is by submitting a request through your homeowner portal at
🔗 Home.TandemCoast.com
This ensures your inquiry is directed to the appropriate team member for a timely response.

Alternatively, you can fill out the

"Contact Us" form located in the top toolbar of our website.

How do I order a replacement or extra garage/gate remote? 

The most budget-friendly option is to order a 10-key dip switch remote from Amazon.
Once received, you can program the switch settings to match the entry location you need access to.

If you need the numerical code for programming, please contact us and we’ll be happy to provide it.

How can I get the associations insurance certificate, meeting minutes and other important documents?

To view important documents and more, please log in to your homeowner portal at:🔗Home.TandemCoast.com

Once logged in:

  1. Click the "Documents" tab

  2. Browse the available files

  3. If you need documents not listed, click "Submit a Request"

A team member will follow up with the requested documents and any additional information you may need.

How do I reseve my assocaitons amenity facility? (Clubhouse/Rec Room/Roof Top Deck)

To reserve an amenity facility within your association, please log in to your homeowner portal at: 🔗Home.TandemCoast.com 

Once logged in:

  1. Click "Submit a Request"

  2. Select "General Request"

  3. Choose the "Reservation Request" type

  4. Complete the form and submit

A team member will review your request and follow up with a confirmation, along with any additional details or clarification required.

How do I order another Door Key or Key fob? 

To order a new door key or key fob, please log in to your homeowner portal at:🔗Home.TandemCoast.com 

Once logged in:

  1. Click "Submit a Request"

  2. Select "General Request"

  3. Choose the "General Question" type

  4. Complete the form and submit

A team member will follow up with the information you need shortly.

When is my associations board meeting? 

Board meeting schedules may vary depending on your association. The most accurate way to find your association’s meeting dates is by logging into your homeowner portal at and checking the calendar. 🔗Home.TandemCoast.com 

How do I let you know something is broken in the community? 

It’s important that we’re informed of anything that’s broken or malfunctioning so we can quickly send the appropriate vendor to resolve the issue.

Please don’t hesitate to report it—your help keeps the community safe and well-maintained!

please log in to your homeowner portal at: 🔗Home.TandemCoast.com 

Once logged in:

  1. Click "Submit a Request"

  2. Select "General Request"

  3. Choose the "Service Request" type

  4. Complete the form and submit

A team member will review your request, confirm receipt, and coordinate with the appropriate vendor to resolve the issue promptly. 

bottom of page